Customer Service Representative

Pilatus Aircraft USA Ltd • Westminster, MD

20h • $19 - $21 • Onsite

About The Position

Take-off with Pilatus! We are seeking a Customer Service Representative to support front desk operations and deliver exceptional service to pilots, passengers, customers, and visitors at our Westminster, MD facility. This role serves as a key point of contact for customers while coordinating services that support aircraft arrivals, departures, and maintenance activities. We are currently hiring for the following shifts: Afternoon Shift (PM) Monday–Friday, 12:00 PM–8:00 PM with occasional weekends.

Requirements

• High school diploma or GED preferred
• Minimum 18 years of age
• Availability to work Monday through Friday, 12:00 PM–8:00 PM, with occasional weekend coverage as needed
• 1–2 years of customer service, hospitality experience or related, aviation experience highly preferred
• Proficiency with Microsoft Office applications and general computer systems
• Strong communication, organization, customer service, and multitasking skills
• Positive attitude, professionalism, and willingness to learn
• Dependable work ethic and attention to detail
• Availability to work assigned shifts and occasional weekends

Nice To Haves

• aviation experience highly preferred

Responsibilities

• Welcoming and assisting pilots, passengers, customers, vendors, and visitors in person and by phone
• Coordinating customer requests, aircraft services, catering, ground transportation, hotel accommodations, and rental vehicles
• Scheduling customer visits and communicating service requirements with Maintenance, Sales, and Line Service teams
• Preparing quotes, invoices, fuel transactions, and customer account documentation
• Supporting aircraft arrivals and departures through coordination with Line Service personnel
• Maintaining passenger lounges, conference rooms, and customer-facing facilities
• Processing mail, shipments, and administrative documentation
• Monitoring facility access and supporting after-hours customer service activities
• Collecting customer feedback and identifying opportunities to improve the customer experience
• Compliance with company procedures, safety requirements, and training expectations

Benefits

• 11 paid holidays a year
• 15 days of paid vacation time
• 6 days of paid sick/personal time to start with an increase to 20 days of paid vacation time after 5 years with Pilatus
• 90% of medical, dental, and vision premiums paid for single coverage and 80% for family coverage, averaging $9,600 annually
• Monthly health savings account (HSA) contributions totaling $2,250 for single coverage and $3,000 for family coverage annually
• 401(k) retirement plan matching up to 6%
• Life and long-term disability insurance premiums paid in full
• Tuition assistance available annually after the first year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED