Customer Service Representative

LAZ Parking Limited•Lowell, MA

11d•Onsite

About The Position

LAZ Parking is one of the largest and fastest growing parking companies in the country, operating hundreds of thousands of parking spaces. They are a PEOPLE FIRST company with a mission to create opportunities for their employees and value for their clients. The Customer Service Representative greets and creates a welcoming atmosphere for customers and clients, assists customers in various locations, promotes good customer relations, and performs general maintenance of the garage.

Requirements

Strong customer service experience.
Proficient in basic computer skills in the parking revenue control system
Able to work with or without supervision
Able to communicate professionally and effectively.
Open to feedback, differing opinions and other points of view.
Timely and demonstrates sense of urgency.
Excellent team building and interpersonal skills.
A team player and can help motivate your team.
Willingness to be flexible, work multiple facility locations.
Ability to handle challenging and at times, emotionally charged situations.
Ability to speak, read, and comprehend the English language.
Must be able to make decisions independently and stay firm on decisions made (not easily persuaded).
Willingness to work in the elements – heat, wind, snow, rain, etc.
Ability to lift, push and pull at least 10 pounds.
Ability to stand, walk and run for extended periods of time.
Ability bend, stoop, squat and lift frequently throughout a shift.

Nice To Haves

Cash handling experience is preferred but not required.
Parking industry experience is preferred but not required.

Responsibilities

Greet customer by name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
Assist customers in lobbies, lanes, and in the parking office; help direct traffic.
Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude.
Add/delete accounts, and key in required information from monthly applications in the parking revenue control system.
Assist with cashiering functions as needed.
Oversee general maintenance of the garage – sweeping, wiping down surfaces and equipment, emptying trash, picking up trash, changing light bulbs, etc.
Maintain and repair any malfunctioning parking equipment to ensure appropriate access to customers.
Complete other related duties as assigned.

Benefits

$15/hour
$300 bonus for 80 hours worked!
Flexible Schedule - AM, PM and Overnight shifts available
Growth Opportunities
Pay Activ – On-demand access to earned wages, get up to 50% of your earned wages immediately
Paid training
Free company uniform
Health Coaching & Resources
Employee Assistance Program (EAP)
Smoking Cessation Program
401(k) with Employer Match
Medical, dental, vision – 3 plan options!