Customer Service Representative | Tucson | $18/hr W2 | Hybrid | 1-Year Contract
SunSoft Online•Tucson, AZ
•Hybrid
About The Position
SunSoft Online is recruiting a Customer Service Representative for a state revenue agency's Tucson office. You will assist taxpayers with filing help, refund and billing issues, account research and adjustments, and tax policy questions, serving customers by phone, live chat, walk-in, correspondence, and email.
Requirements
- Basic office and computer skills
- Past customer service experience or experience working with taxes
- High school diploma or equivalent
- Tucson-local candidates only (current city must appear on your resume)
- In-person interview in Tucson within a week of posting close
- Start within two weeks of offer
- Background check and drug screening (HireRight)
- W2 only
Responsibilities
- Assist taxpayers with filing help
- Assist taxpayers with refund and billing issues
- Assist taxpayers with account research and adjustments
- Assist taxpayers with tax policy questions
- Serve customers by phone, live chat, walk-in, correspondence, and email
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
