Customer Service Representative (Frederickson, WA)

Waste Connections

18h•Onsite

About The Position

Join LeMay Pierce County, a Waste Connections company in Tacoma, WA, as a Customer Service Representative and embark on a journey with a dynamic organization that values your skills and dedication. Your schedule will offer a work-life balance with Monday to Friday shifts from 8 am to 5 pm. You'll be fairly rewarded for your contributions, with pay ranging from $19.50 to $22.50 per hour, commensurate with experience and regular wage increases. At Waste Connections, we're committed to providing stable opportunities for motivated individuals to excel. With competitive benefits and ample room for personal growth within our expanding company, you'll thrive in an environment that encourages individual initiative and creativity. Join our winning team and make a difference in your career!

Requirements

Proficiency in reading, writing, comprehension, and communication in English is essential.
Candidates should possess at least 2 years of prior experience in customer service roles.
Familiarity with MS Word, Excel, and Email is advantageous, and proficiency in typing and 10-key skills is required.
Strong organizational and communication skills are a must.
Candidates should demonstrate problem-solving abilities, including data gathering, information compilation, and report preparation.

Nice To Haves

While a high school diploma or equivalent is preferred, it's not mandatory.

Responsibilities

Collaborate with other departments to resolve customer disputes and use operational systems proficiently.
Conduct customer interviews and accurately record information in the computer system.
Communicate with customers via phone and in person to process orders for installation, service changes, or discontinuations.
Complete contract forms, determine service charges, collect deposits, update address records, and issue discontinuation orders.
Demonstrate proficiency in software applications, including Microsoft Word and Excel.
Provide services to customers in a manner that fosters positive relationships.
Engage with customers and Waste Connections staff to address service requirements and resolve issues or complaints.
Thrive in a fast-paced environment with high call volumes, actively soliciting new or additional service sales.
Assist with reception desk duties when needed.