Inbound Customer Service Call Representative- Longview, WA

Waste Connections

1d•$21•Onsite

About The Position

Waste Control, a Waste Connections company, is seeking a reliable and customer‑focused Customer Service Representative (CSR) to join our Longview, WA team. This role is ideal for someone who thrives in a fast‑paced call center environment, enjoys problem‑solving, and is committed to delivering exceptional service. As part of a decentralized, growth‑oriented organization, you’ll have opportunities to learn, contribute, and advance within a supportive team culture.

Requirements

Ability to read, write, comprehend, and communicate effectively in English.
High school diploma or equivalent preferred.
Minimum 2 years of customer service experience (call center experience preferred).
Proficiency with MS Word, Excel, email, and data entry systems.
Strong typing and 10‑key skills.
Excellent organizational, communication, and problem‑solving abilities.
Ability to gather data, compile information, and prepare reports.

Nice To Haves

Bilingual In English and Spanish preferred.

Responsibilities

Respond to high‑volume inbound calls and in‑person inquiries regarding service requests, account changes, and general customer needs.
Interview customers and accurately enter information into multiple computer systems.
Provide clear, professional communication to resolve service issues, answer questions, and promote goodwill.
Work collaboratively with other departments to resolve customer disputes and ensure service accuracy.
Process orders for service installation, changes, discontinuation, and turn‑ons.
Complete contract forms, determine service charges, collect deposits, and issue change‑of‑address or discontinuance orders.
Perform data entry across multiple platforms with accuracy and attention to detail.
Maintain organized files, documents, and customer records.
Assist with basic bookkeeping tasks in coordination with the accounting team.
Demonstrate proficiency in MS Word, Excel, email, and proprietary operational systems.
Helps Provide Lunch Coverage for Scale House employees.
Identify customer needs and recommend new or additional services.
Delivers service in a manner that supports customer satisfaction and company reputation.