Remote Inbound Customer Service Representative

Ken Garff Automotive Group • Draper, UT

3d • $16 • Remote

About The Position

Remote Customer Service Representative - Ken Garff Listening Center The Ken Garff Listening Center is a contact center that is currently looking for Remote Customer Service Representatives! Great work schedule! The Listening Center is open from 6 AM to 7 PM MST Monday-Friday, 8:00 AM to 4:30 PM MST Saturdays, and closed Sundays. Training class will start April 27th, 2026. Network Requirements: Ethernet connection only (must be hard-wired to router or wall port) Minimum speeds: 50 Mbps download / 20 Mbps upload Maximum ping: 40 ms or lower Equipment Requirements: Technical Requirements Internet Requirements Hard-wired Ethernet connection required (direct to router or wall port; Wi-Fi not permitted) Minimum 50 Mbps download speed Minimum 20 Mbps upload speed Maximum 40 ms ping or lower Must provide 3 speed test results taken at different times during working hours for approval Computer Requirements Operating System: Windows 11 required (Mac/Apple products not supported) Processor: 1 GHz or faster with two or more cores on a compatible 64-bit processor. (typically, Processor of Intel i5 or Higher OR AMD Ryzen 5 or Higher) Memory (RAM): Minimum 16 GB Storage: Minimum 256 GB Equipment & Peripherals Must provide your own equipment Dual monitors (2 or more required) Webcam (required) Smartphone (required for authentication purposes) Headset with microphone (must connect via a port; wireless headsets acceptable if using a USB/dongle connection) Keyboard and mouse Here’s what you’ll be doing: Answer inbound customer calls promptly and professionally. Determine the customer’s concerns and schedule the necessary appointment. Communicate with the customer in a way that leaves them feeling comfortable, informed, and feeling that they have been heard. Document and update customer records. Establish and maintain great customer relationships. Be a team player and uphold Ken Garff’s standards of professionalism and integrity. Qualifications: Positive, energetic, enthusiastic, and service-oriented. Must provide your own equipment Proficient computer skills, capable of managing multiple systems, and able to type 30 + wpm The ability to help solve customer problems Excellent problem-solving and communication skills. (Written and verbal) Ability to multitask, organize & prioritize—in other words, work smart. Previous customer service or call center experience is a plus. High School Diploma or equivalent Must be 18 years or older and authorized to work in the U.S. Bilingual in Spanish is a PLUS! Must be located in Utah, Texas, Nevada, Arizona, Wyoming, or Iowa Benefits of working at Ken Garff Listening Center: Earn a college degree, no cost to you! Paid training—we care about your success. Flexible schedule! Real career growth at a nationwide automotive powerhouse Competitive base pay Paid Time Off Great benefits package: Medical, Dental, Vision, Short and Long-term disability, AD&D, and Life Insurance 401 (k) with Company match Optional Year-end bonus program Employee discounts on Vehicle Purchase, Parts, Service, and More! Great people with a great culture Job Type: Full-Time (35–40-hour work week) Pay: Starting at $16.00 per hour $16.25 per hour for Spanish bilingual candidates We are an Equal Opportunity Employer ((We Hear You)) You're in for a great ride (excuse the car metaphor) We're not your standard dealership or group of dealerships and we're pretty darn proud of that. We're out to do things differently. We want to consistently change, grow, and progress. For that reason, our employees are proud of where they work. Our history is rich in the tradition of doing things differently. It began with Ken Garff himself. It continued through all of those who followed Ken and is alive and thriving today.

Requirements

• Positive, energetic, enthusiastic, and service-oriented.
• Must provide your own equipment
• Proficient computer skills, capable of managing multiple systems, and able to type 30 + wpm
• The ability to help solve customer problems
• Excellent problem-solving and communication skills. (Written and verbal)
• Ability to multitask, organize & prioritize—in other words, work smart.
• High School Diploma or equivalent
• Must be 18 years or older and authorized to work in the U.S.
• Must be located in Utah, Texas, Nevada, Arizona, Wyoming, or Iowa

Nice To Haves

• Previous customer service or call center experience is a plus.
• Bilingual in Spanish is a PLUS!

Responsibilities

• Answer inbound customer calls promptly and professionally.
• Determine the customer’s concerns and schedule the necessary appointment.
• Communicate with the customer in a way that leaves them feeling comfortable, informed, and feeling that they have been heard.
• Document and update customer records.
• Establish and maintain great customer relationships.
• Be a team player and uphold Ken Garff’s standards of professionalism and integrity.

Benefits

• Earn a college degree, no cost to you!
• Paid training—we care about your success.
• Flexible schedule!
• Real career growth at a nationwide automotive powerhouse
• Competitive base pay
• Paid Time Off
• Great benefits package: Medical, Dental, Vision, Short and Long-term disability, AD&D, and Life Insurance
• 401 (k) with Company match
• Optional Year-end bonus program
• Employee discounts on Vehicle Purchase, Parts, Service, and More!
• Great people with a great culture

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED