INBOUND CUSTOMER SERVICE REPRESENTATIVE

ACC PREMIERE • Dubuque, IA

3d • $12 - $12 • Remote

About The Position

Inbound Customer Service Representative Foodies wanted! Do you love hosting get-togethers, sharing recipes, or just enjoy talking about food? At ACC Premiere, we provide outstanding service experiences for consumers of well-known brands through phone, social media, live-chat, and email. We pride ourselves on our promote-from-within culture, fostering communication, and creating an employee-centric work environment. We offer paid training and supply the equipment you will need. If you enjoy working with people, are passionate about providing top-notch customer service, and have experience in customer service and/or data entry, we want to hear from you!

Requirements

• High school diploma required; college education preferred
• Minimum of 2 years of customer service experience in a call center environment
• Excellent written and verbal communication skills
• Positive and professional demeanor
• Experience working on a computer
• Experience working in Microsoft applications – Word, Excel, Teams
• Experience working in Customer Relationship Management (CRM) platforms
• Experience supporting brand/consumer products and/or services
• Experience with diagnosing and troubleshooting

Nice To Haves

• Social media experience a plus

Responsibilities

• Effectively address and resolve consumer questions or concerns
• Clearly document and update consumer records based on interactions
• Accurately and efficiently manage multiple consumer interactions
• Dedicated home office workspace, ideally a separate room with its own door
• Adequate space to set up the workstation
• Ability to hardwire internet (direct connection to your router)
• Three power connections – either three outlets or a power strip
• Maintain the workspace in a safe condition
• No personal disruptions during scheduled hours (e.g., loud music, non-work-related phone calls, or other household members)
• Continuous phone availability throughout your shift; flexibility to handle non-work-related tasks is not possible

Benefits

• Paid training
• Work from home – enjoy a better work/life balance!
• DailyPay – work today, get paid tomorrow!
• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k)
• Employee assistance program – free sessions with our partner company
• Referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED