Customer Service Representative

AgState•Albert City, IA

2d•Onsite

About The Position

AgState is seeking a Customer Service Representative to join their team. This role is ideal for individuals who enjoy working with people, possess strong attention to detail, and are comfortable with computers and basic accounting tasks. The company is looking for a motivated individual who takes pride in their work, communicates professionally and respectfully, and is eager to learn and grow. The Customer Service Representative will support daily agronomy operations by assisting customers in person and over the phone, answering questions, and completing administrative tasks under the direction of the CSR Team Lead and Location Leader. Key responsibilities include entering and reviewing agronomy transactions, preparing blend sheets, printing sales tickets and invoices, and assisting with bookings and prepays. The role also involves coordinating product deliveries, responding to customer inquiries about products and services, and maintaining accurate records for billing and inventory. This position requires a commitment to ethical conduct, safety, and striving for excellence. It is a great opportunity for those interested in agriculture and providing high-quality service to producers. AgState fosters a collaborative environment based on its values of Respect, Integrity, Safety, and Excellence (RISE), where employees support each other and serve their communities.

Requirements

Strong communication and customer service skills.
Attention to detail and accuracy in data entry and recordkeeping.
Comfort working with computers, systems, and basic accounting functions.
Willingness to learn and grow within a structured career path.
Ability to multitask and adapt in a fast-paced environment.
Valid driver license and acceptable motor vehicle record
Associate degree (A. A.) or equivalent from two-year college or technical school; or two to three years related experience and/or training; or equivalent combination of education and experience.

Responsibilities

Assist with agronomy bookings, prepays, and blend sheet entry.
Prepare, print, and organize sales tickets, work orders, and customer documentation.
Support product delivery coordination with agronomy and operations teams.
Help maintain accurate inventory through tracking and basic reconciliation.
Respond to customer questions related to agronomy products, services, and invoices.
Provide friendly, professional service to customers in person and over the phone.
Assist with customer inquiries related to accounts, statements, grain transactions, agronomy services, and product information.
Support customers by locating account details, explaining basic information, and directing more complex needs appropriately.
Build strong customer relationships through clear communication and a solutions-focused mindset.
Enter and manage customer payments and cash receipts.
Maintain accurate records across systems and ensure proper documentation.
Support shipment coordination, delivery tracking, and system data transfers.
Assist with report generation and basic data review for daily operations.
Communicate effectively with team members to resolve issues and support customers.
Seek guidance when needed and contribute to a team-focused environment.
Deliver exceptional customer service when greeting, assisting, and communicating with customers and co-workers.
Provide occasional support with basic grain-related tasks when needed.
Assist with general inquiries or administrative support related to grain transactions.
Partner with team members to ensure customer needs are met during peak times.