Customer Service Representative

ABF Security • Fenton, MO

9d

About The Position

The selected candidate will be able to troubleshoot, report, schedule, and answer general technical questions. This role involves creating, processing, and tracking service calls, distributing work orders, scheduling appointments, responding to service desk emails, escalating problems, and reporting service data. The representative will also maintain communication with the service team, develop knowledge of operating standards, and provide customer contact for post-installation issues.

Requirements

• Exceptional communication and customer service skills.
• Superior critical thinking skills.
• High school diploma or equivalent.
• Must be self-motivated as well as thrive being part of a high energy, goal oriented team.

Nice To Haves

• At least 6 months of technical customer service experience is preferred.

Responsibilities

• Troubleshoot, report, schedule, and answer general technical questions.
• Create, process and track all service calls.
• Distribute work orders to all technicians.
• Schedule service appointments with customers.
• Respond to daily service desk emails.
• Escalate problems and reassign calls when appropriate.
• Accurately report service data.
• Maintain effective communication with service team members.
• Develop working knowledge of all operating standards, practices, and procedures.
• Provide customer contact for all post-installation problems.

Benefits

• Paid holidays
• Paid vacation and sick time
• Medical
• Dental
• Vision
• Life insurance
• Disability insurance
• 401(k)
• Profit sharing

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED