Customer Service Representative
C&C Heating & Air Conditioning•Roseville, MI
•Onsite
About The Position
We are looking for a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the frontline connection with our clients, providing exceptional service, resolving inquiries, and ensuring customer satisfaction. The ideal candidate is professional, detail-oriented, and passionate about helping others.
Requirements
- Previous experience in customer service or a client-facing role preferred
- Strong proficiency with office software applications and accurate data entry skills
- Excellent communication, organization, and multitasking abilities
- Positive attitude with patience, empathy, and professionalism when assisting customers
Nice To Haves
- Bilingual skills are a plus and highly valued
Responsibilities
- Deliver outstanding customer support via phone, email, and chat
- Conduct outbound calls to follow up with clients and address questions or concerns
- Provide accurate product information, assist with order processing, and resolve issues
- Handle cash transactions accurately and efficiently
- Maintain detailed records of customer interactions through precise data entry
- Use computer systems to track requests, feedback, and resolutions
- Collaborate with team members to improve processes and enhance the customers’ experience
Benefits
- Medical, dental & vision insurance
- Paid Time Off
- 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
