Customer Service Representative

Specialized Fabrication Equipment Group LLC•Houston, TX

21d•$20 - $21•Onsite

About The Position

A Customer Service Representative (CSR) is responsible for accurately entering customer order information into the ERP system in a manufacturing environment. This role requires exceptional attention to detail, accuracy, and the ability to work independently. The ideal candidate is proactive, organized, and experienced using ERP systems to support order processing and customer service.

Requirements

High school diploma or equivalent required; Associate’s degree preferred.
1–3 years of experience in order entry, customer service, or administrative support in a manufacturing environment.
Proficiency with ERP systems (e.g., SAP, Oracle, NetSuite) and Microsoft Office Suite.
Strong attention to detail and commitment to data accuracy.
Ability to work independently and manage multiple priorities.
Excellent organizational and time management skills.
Strong written and verbal communication skills.
Strong problem-solving skills and willingness to learn.

Nice To Haves

Associate’s degree preferred.

Responsibilities

Enter customer orders into the ERP system with high accuracy and attention to detail.
Communicate with internal departments such as sales, production, and logistics to ensure order accuracy and fulfillment timelines.
Maintain accurate records of customer orders records of all order transactions.
Monitor order status and proactively resolve or escalate delays and issues.
Respond to customer inquiries regarding order status, changes, or documentation.
Assist in generating order-related reports and documentation as needed.
Participate in continuous improvement initiatives related to order entry and post-sales processes.