Customer Service Representative

Co-op•City of Lloydminster, SK

12d•Onsite

About The Position

This role is responsible for ensuring a high level of prompt, efficient, and friendly customer service. The position involves operating the customer service counter and cash register, managing stock, pricing, coding, and handling various reports related to receiving, claims, sales, and transfers. The representative will also be responsible for mail delivery and pickup, daily cash reconciliation, and ensuring adequate credit for FCC transactions. Additionally, the role includes operating the point of sale terminal, performing inventory counts, ensuring safety measures are observed, maintaining store merchandising and displays, unpacking and checking freight, completing weekly orders, providing sales orders for inventory management, and taking orders for non-FCL related products and services. Some heavy lifting (up to 50 lbs) may be required, with support available. Other duties as assigned will also be part of the responsibilities.

Requirements

Excellent communication skills, both verbal and written
Telephone Etiquette
Ability to problem solve
Experience operating computer based applications including Microsoft Word, Excel
Ability to work in a team environment
Strong attention to detail
To be able to work effectively with other staff, supervisors and customers
Must hold a valid class 5 driver’s license
Grade 12 or recognized educational equivalent

Nice To Haves

Two (2) years of agri-products and inventory management experience would be considered an asset
Certificate in Agriculture, Agri-Business Certificate or recognized equivalent would be an asset

Responsibilities

Ensures a high level of prompt, efficient and friendly customer service.
Operation of customer service counter and cash register.
Receiving stock, pricing, coding, Vista Receiving book, claims, sales, transfers and cutoff reports.
Responsible for mail delivery and pickup.
Completes daily cash reconciliation.
Responsible for ensuring that adequate credit is available when transacting FCC transactions.
To operate point of sale terminal, and customer service counter and prepare daily cash reconciliations.
Perform inventory counts of all items sold in the retail store
To assist and take responsibility for the observance of adequate safety measures to correct hazardous conditions promptly.
Maintain proper housekeeping on display shelves to include product facing.
Responsible for store merchandising and displays.
Unpack and check freight for the store upon arrival in an organized manner.
Complete weekly order to FCL as per replenishing reports.
Provide bi-weekly sales order to the purchasing and inventory controller to ensure adequate inventory in the store. After approval from purchasing and inventory controller create and send FCL orders electronically.
Take orders for non FCL related products and services we provide (tags, branding irons, clippers) and keep good record of these items.
Some heavy lifting required – up to 50 lbs., requesting support as needed.
Assist with other duties as assigned.