Customer Service Representative (StarGard)

Protective • La Mesa, CA

11d • Onsite

About The Position

The work we do has an impact on millions of lives, and you can be a part of it. We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most. At this time, a Customer Service Representative is needed to assist all customer needs. Customer Service Representative responds to inbound calls in a timely manner while providing the utmost customer service. This is not a remote work opportunity, in-office position at our office in La Mesa, California.

Requirements

• High School Diploma or equivalent.
• Previous customer service experience over the phone or in person in an automotive-related industry.
• Ability to maintain an upbeat, positive, friendly, and clear tone of voice over the phone at all times.
• Strong computer skills especially in navigating the internet and conducting research.
• Process-driven.
• Ability to effectively communicate with diverse audiences and overcome objections/receive pushback from customers.
• Proven ability to understand the terms and conditions of the contracts that Portfolio administers.

Nice To Haves

• Strong understanding of ALDS contracts
• Strong communication skills both written and verbal.
• Ability to navigate through multiple computer software programs.

Responsibilities

• Respond to inbound calls in a timely manner using the utmost professionalism.
• Take detailed notes of conversations. Provide that information in Five9.
• Pull accounts up in the system.
• Handle general question calls.
• Refers to Dealer Notes for guidance on a regular consistent basis.
• Confers with team lead/supervisor when unsure of how to guide a customer.
• Escalates irate customers to supervisor.
• Takes ownership of changes and is personally responsible for managing change in an upbeat positive manner.
• Strives to enforce and live the Portfolio philosophy every day.
• Other duties as needed (ex. Ad Hoc Administrative Reports/Tasks).

Benefits

• Comprehensive health insurance
• Dental insurance
• Vision insurance
• Mental health benefits
• Employee assistance program
• Paid time off
• Paid parental leave
• Short-term disability
• Cultural observance day
• Contributions to healthcare accounts
• Pension plan
• 401(k) plan with Company matching
• ProHealth Rewards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED