Customer Service Representative - Onsite
About The Position
ResultsCX Knoxville - The Hearts Behind the Headsets. At ResultsCX, our Onsite Customer Service Representatives are skilled problem-solvers and trusted resources for our customers. As a Customer Service Representative, working from our office located at 412 N Peters Rd #100, Knoxville TN 37922, you will handle inbound and outbound calls to assist customers with account updates, billing questions, service inquiries, new account setups and more! This position goes beyond the script, giving you a key role in helping our communities. ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.
Requirements
- High school diploma or GED required
- Ability to type 25 words per minute
- Intermediate/advanced technical proficiency
- Open availability 7 days a week
- Reliable transportation to get to and from work daily
- Live within commuting distance of the physical location 412 N Peters Rd #100, Knoxville TN 37922
Nice To Haves
- The type of personality that thrives on social connections, work events, in person mentoring, and uncapped career growth!
Responsibilities
- Handle inbound and outbound calls to assist customers with account updates, billing questions, service inquiries, new account setups and more.
- Toggling back and forth between multiple systems while communicating with the customer.
Benefits
- On-site amenities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
