Onsite Customer Service Representative

Associa•Modesto, CA

16h•$21 - $23•Onsite

About The Position

Common Interest Management Services (CIMS), a rapidly growing HOA management company in Northern California, is seeking a full-time, on-site Customer Service Representative to join their team in Modesto, CA. CIMS is a leader in innovative HOA solutions with multiple offices and a commitment to improving communities and delivering outstanding service. This role is part of the Administrative and Customer Service Team, providing essential support for homeowners' associations, working collaboratively with Community Association Managers and Senior Management staff.

Requirements

2+ years of customer service experience with a clear track record of great customer service.
Extroverted personality with a passion for interacting with new people.
High school diploma.
Experience with Microsoft Office (Word, Excel, Outlook) and a customer relationship management software.
Professional and pleasant phone presence.
Ability to handle clients effectively.
Clean driving record, valid driver's license, and current car insurance.
Strong time management and organizational skills.
Ability to multi-task.

Nice To Haves

Experience in HOA management, property management, real estate, or escrow.

Responsibilities

Provide administrative and customer service support to multiple homeowners' associations, working closely with Community Association Managers and Senior Management staff.
Answer telephone calls and respond to emails professionally and courteously.
Issue, track, and follow up on work orders for community maintenance and repair.
Handle violations of community CC&Rs by issuing and tracking violations.
Track and manage architectural applications submitted by homeowners.
Manage building key/gate remote distributions.
Greet clients and facilitate their requests.
Prepare and distribute document packets for meetings.
Maintain spreadsheets, perform Excel report tracking, and conduct data entry.
Prepare letters, newsletters, and other correspondence.
File mail, paper, and electronic documents.