Temporary Customer Service Representative (Onsite)

UPMC•Erie, PA

5d•Onsite

About The Position

UPMC Health Plan is hiring temporary staff to join our Member Services Team as a Temporary Health Care Concierge, the voice of UPMC Health Plan. In this role, you'll help members understand their health coverage, solve problems, and navigate their benefits with confidence. This is a high-volume, 100% phone-based role where you'll spend your entire scheduled shift assisting members back-to-back in a highly technical, fast-paced call center environment providing clear, compassionate, and knowledgeable support. This is a fully onsite position.

Requirements

High school diploma or equivalent required
Minimum of 2 years of customer service and/or call center experience
Proficient in typing and writing skills required
Ability to make independent decisions required
Complex analytical skills necessary to evaluate customer inquiries
Demonstrates good organizational skills
A desire to help others and portray empathy in all situations
Ability to learn complex health plan information
Demonstrate flexibility and motivation to learn & grow in the position
Flexibility in work schedule
Act 34 with renewal

Nice To Haves

College degree preferred
Knowledge of Microsoft Office and Excel spreadsheet program preferred

Responsibilities

Respond to high volumes of incoming calls, emails, and chats from members and providers
Help members understand benefits, claims, prior authorizations, billing, and coverage details
Resolve issues accurately and efficiently to avoid repeat calls
Document all interactions while listening and responding in real time
Navigate multiple computer systems at once
Make outbound follow‑up calls when needed
Stay informed on policies, products, and system updates
Deliver professional, empathetic service- every call, every time