Customer Service Representative - FULL TIME
About The Position
As a Customer Service Representative (Biometrics Fingerprinting Technician), you will be responsible for supporting the mission of a government program located in your state. This position works as a part of a dynamic team of professionals assisting the United States Citizenship and Immigration (USCIS) Application Support Center (ASC) operations. This is a regular Full-Time position with the employee reporting onsite Monday through Friday from 7:30 AM to 4:30 PM. Complete biometrics registration (fingerprints, photographs, signatures) for applicants seeking legal immigration to the United States. Verify all who enter the ASC are approved applicants and visitors while ensuring they adhere to all facility processes and procedures to maintain operational efficiency. Provide front-line customer service as representatives of HeiTech Services, our partner Amentum and on behalf of the United States Government. This position must be able to work with the public, display a cheerful and inviting demeanor, manage the applicants with sensitivity and courtesy, and ensure the applicant is treated with respect as a customer of the USCIS ASC.
Requirements
- Must be able to obtain and maintain a government-issued suitability clearance.
- Must be able to speak and write in English.
- Ability to stand upright on one’s feet for scheduled shift duration, excluding meals and break
- Ability to hold and grasp applicants’ hands to obtain quality fingerprints
- Ability to work in a high-paced environment with the public
- Ability to type and basic computer skills
- Successful completion of the biometrics training and certification within 60 days
- High School Diploma or equivalent
- Demonstrated experience in customer service
- Must be US Citizen
Nice To Haves
- Ability to speak a foreign language
Responsibilities
- Complete biometrics registration (fingerprints, photographs, signatures) for applicants seeking legal immigration to the United States.
- Verify all who enter the ASC are approved applicants and visitors while ensuring they adhere to all facility processes and procedures to maintain operational efficiency.
- Provide front-line customer service as representatives of HeiTech Services, our partner Amentum and on behalf of the United States Government.
- Work with the public, display a cheerful and inviting demeanor, manage the applicants with sensitivity and courtesy, and ensure the applicant is treated with respect as a customer of the USCIS ASC.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
