Customer Service Representative - August 31 Start!

General Dynamics Information Technology • Las Cruces, NM

4d • Hybrid

About The Position

GDIT is seeking candidates for a Customer Service Representative role. This position involves responding to customer inquiries regarding Coordination of Benefits, Medicare Secondary Payer claims, and billing questions within a fast-paced call center environment. The role is located in Las Cruces, NM, with a start date of August 31, 2026. The call center operates from 6:50 am to 7:15 pm, Monday through Friday. While the position is primarily remote, training will be conducted ONSITE in Las Cruces for the first 8-12 weeks. Candidates must permanently reside within commuting distance to Las Cruces. This position requires a Public Trust clearance and involves work on a federal contract, necessitating a background check and drug test.

Requirements

• High School Diploma or GED required, with the ability to provide proof of diploma or GED
• 6+ months of customer service/telemarketing/secretarial experience required
• Must be able to type 20 WPM; 30 WPM preferred
• Experience working with a PC and in a Windows environment is required
• Ability to be flexible to work any 8.5-hour shift (30 minutes for lunch) between the hours of 6:50am - 7:15pm Monday through Friday required
• Flexibility to work some GDIT holidays and overtime required
• Demonstrated ability to communicate in English effectively; both verbally and in writing is required
• Must be within 60 miles to Las Cruces, NM and be able to be onsite for the first 8-12 weeks of training
• This will be a remote position after the in-office training is completed.
• You are required to remain within 60 miles of the Las Cruces GDIT facility.
• Must be able to obtain a Public Trust clearance
• Candidates must be able to pass a background check and drug test for all drugs prohibited under federal law.

Nice To Haves

• Previous experience with medical claims and billing is preferred
• 2+ years of progressively responsible work experience in a customer service, medical claims, call center, or a secretarial position is preferred
• Proven ability to work effectively as a team member
• Ability to organize simultaneous tasks for individual assignments and the workflow of others
• Ability to prioritize and complete tasks to meet contract standards is required
• Spanish fluency is a plus

Responsibilities

• Provide knowledgeable responses to escalated, high priority, or supervisor calls in a courteous and professional manner.
• Responsible for productivity, quality, and timeliness of work in the completion of program and department tasks and goals.
• Assist with side-by-side mentoring for new employees during and after training as needed.
• Assist in monitoring and analyzing quality of all department work and recommend actions for improvement.
• Maintain up-to-date knowledge of COB, COB-R, and MSP regulations and policies as they apply to inquiries handled by the call center.
• Assist in information reporting and development as needed.
• Adhere to the Privacy Act and HIPAA laws and regulations as they relate to the confidentiality of information released.
• Proofread documents for grammatical and correctness and adherence to standards and formats.
• Frequent internal contacts with Customer Service Managers, Call Center Supervisors, Lead Training Specialist, Operations Representative, other Customer Service Reps, and other contractors and government personnel supporting the program.
• Assume coordination responsibility for department in absence of supervisory staff.
• Assist in the design, development, and writing of BCRC area processing procedures and maintain department records.
• Cross-trained agents (Recovery/Data Collection) may be asked to process BIL emails, which involves following a step by step process to review the request, conduct necessary research and make valid updates to beneficiaries’ records.

Benefits

• Full-time schedules
• Extensive benefit package that starts day 1 of employment
• No weekends
• Generous PTO and holidays
• 401K matching
• Comprehensive training and career growth
• variety of medical plan options, some with Health Savings Accounts
• dental plan options
• a vision plan
• a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
• full flex work weeks where possible
• a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
• short and long-term disability benefits
• life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED