Customer Service Representative

Bayonet Plumbing, Heating & Air-Conditioning, LLC • New Port Richey, FL

3d • Onsite

About The Position

Bayonet Plumbing, Heating, and Air Conditioning is in need of a Full Time Customer Service Representative. This is not a remote position. The role involves interacting with customers via telephone to provide information, using a computer system to track, gather information, and troubleshoot customer issues, and processing transactions and replying to inquiries about services. Responsibilities include recording customer interactions, details of inquiries, complaints, or comments, as well as actions taken. The representative will also schedule appointments, field customer questions, address problems and requests by transmitting information or providing solutions, and ensure that appropriate actions are taken to resolve customer problems and concerns. Data entry into the computer system and maintaining logs/records of calls, activities, and other information are also key duties. The role requires showing care and compassion for customers, maintaining the highest level of customer service, and effective communication with all other dispatchers and persons in the office. The ability to work as a team and in a very fast-paced, high-pressure environment is essential.

Requirements

• Call Center Experience 1-2 years minimum
• Excellent communication skills, including active listening
• Service-oriented and able to resolve customer grievances
• Proficient computer skills
• Proficient phone/communication skills
• Great attention to detail
• Ability to multitask
• Must be willing to work on varied evenings and weekends
• Customer Service Experience Required
• High school diploma or equivalent
• Candidates must be authorized to work in the United States on a full-time basis without current or future need for employer sponsorship.

Nice To Haves

• HVAC or Plumbing office experience a plus

Responsibilities

• Interact with customers via telephone to provide information
• Use computer system to track, gather information, and/or troubleshoot customer issues
• Process transactions and reply to inquiries about services
• Record customer interactions, details of inquiries, complaints, or comments, as well as actions taken
• Schedule appointments and field customer questions
• Address problems and requests by transmitting information or providing solutions
• Ensure that appropriate actions are taken to resolve customers problems and concerns
• Enter data in computer system and maintain logs/records of calls, activities and other information
• Show care and compassion for customers
• Maintain the highest level of customer service
• Effective communication with all other dispatchers and persons in the office
• Ability to work as a team
• Ability to work in a very fast paced, high pressure environment

Benefits

• Medical Insurance
• Competitive Pay
• Company 401K plan with Employer Contribution Match
• Company Paid Time Off
• Company Paid Life Insurance
• Choice of Medical Coverage including Prescription and Short Term Disability Plans
• Choice of Dental and Vision Coverage
• Optional Long-term Disability, Critical Illness, Accident, Legal and Pet Coverage
• Auto and Home Insurance Discount Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED