Customer Service Representative, PepUp
TRI GAS & OIL CO INC•Pocomoke City, MD
•Onsite
About The Position
A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging issues that our customer accounts might face with accuracy and efficiency. Office environment is ran by one person and responsible for the daily activity of the office.
Requirements
- Proven communication and customer service skills
- Excellent computer skills
- Must be organized and detailed oriented
- Self-motivated
- Able to respond to customers in a polite and friendly manner
- Ability to multi-task, prioritize, and manage time effectively
- High School degree
- Must be flexible with work hours
Responsibilities
- Assist customers with any questions regarding their accounts both in person and on the telephone
- Resolve any complaints by working with other departments to satisfy the customer promptly
- Researching any customer problems and performing any adjustments to correct the problem
- Receiving payment on accounts in person and by telephone
- Reconciliation of customer accounts
- Performing any customer account maintenance such as, address changes, budget payment and prebuy plans
- Tracking and recording problem calls
- Handle mailing daily invoices and the process of month end statements
- Assist switchboard/receptionist with answering incoming calls
- Contacting customers to update information and look for opportunities to better serve our customer needs
- Any general correspondence duties and other job duties assigned by the Customer Service Manager
- Monitor the tank gauges
- Verify the petty cash
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
