Customer Service Representative | CSR
About The Position
We are seeking experienced Customer Service Representatives (CSR) to support Medicaid providers and clients in a high-volume contact center environment. This role serves as a critical resource for assisting callers with questions about eligibility, medical claims status, and general Medicaid program support. The ideal candidate is professional, dependable, customer-focused, and thrives in a fast-paced environment where accuracy, attendance, and productivity are essential. Based on business needs and individual performance, this role may transition to remote in the future.
Requirements
- Minimum of 6 months of recent, verifiable experience in a high-volume call center or contact center environment
- Strong customer service and communication skills
- Proficiency with Microsoft Office applications including Word, Excel, and Outlook
- Excellent multitasking, organizational, and data entry skills
- Ability to work in a structured, metrics-driven environment
- Strong problem-solving and documentation abilities
- Reliable attendance and punctuality required
- Local candidates only
- Fully onsite role
- No visa restrictions
- Strong attendance and performance standards required
Nice To Haves
- Medicaid, healthcare, insurance, or government program experience preferred
- Experience handling claims status inquiries or eligibility verification is a plus
- Previous experience working with performance metrics and service level agreements (SLAs)
Responsibilities
- Provide unbiased assistance to Medicaid providers and clients regarding eligibility, medical claims status, and program-related inquiries
- Respond to inbound phone inquiries in a prompt, courteous, and professional manner
- Accurately document all customer interactions in online systems and logs
- Assist with issue resolution and escalate complex matters when appropriate
- Transfer callers to appropriate internal departments as needed
- Meet and maintain strict attendance, quality, productivity, and performance metrics
- Navigate multiple systems while handling high call volumes
- Perform additional duties as assigned by management
Benefits
- Medical, dental, and vision coverage
- Life and disability insurance
- Additional voluntary benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
