Customer Service Representative (CSR)

Jacam Catalyst Careers•Sterling, KS

3d•Onsite

About The Position

The Customer Service Representative (CSR) will operate a multi-line phone system promptly, using proper telephone etiquette. This role involves taking and delivering accurate telephone messages, performing a variety of daily tasks and errands, and making travel arrangements for internal employees. The CSR will also answer inquiries and provide information to the general public, customers, visitors, and other interested parties, including details about activities, departments, offices, and employees within the organization. The work environment is a controlled atmosphere within an office setting.

Requirements

Fluently read, write, and speak in English.
High School Graduate or General Education Degree (GED).
One or two years’ experience.
Initially type at 35 wpm with an error of 1/100 keystrokes.
Be highly organized and able to follow a systematic method of performing a task.
Be dependable, trustworthy, truthful and credible in the workplace.
Build communal relationships with customers and co-workers.
Exhibit a cheerful demeanor toward others.
Background in MS Office applications is required.
Meets internal and external commitments and responds promptly to employee and/or manager needs.
Valid driver’s license.

Nice To Haves

Goal to be 80 wpm and 1/500 errors per keystrokes.

Responsibilities

Operate a multi-line phone system promptly, using proper telephone etiquette.
Take and deliver accurate telephone messages.
Perform a variety of daily tasks and errands.
Make travel arrangements for internal employees.
Answer inquiries and obtain information for general public, customers, visitors, and other interested parties.
Provide information regarding activities conducted at establishment; location of departments, offices, and employees within organization.
Comply with all Federal, State and Local laws.
Adhere to guidelines, policies and procedures as described in the Jacam handbook.
Adhere to Jacam’s Drug and Alcohol policy and agrees to submit to random drug testing as a condition of employment.
Cooperate with fellow employees towards completing a common goal.
Create presentations and manuals as required, with instruction and materials.
Answer phones per procedure, promptly and with proper telephone etiquette.
Use all equipment associated with position: Copier, postage scale & meter, fax machine and general office equipment.
Be precise, detail-oriented, and organized while processing multiple activities.