CSR Customer Service Representative

Gas Express LLC • North Little Rock, AR

3d • Onsite

About The Position

The Customer Service Representative (CSR) reports to the Store Manager and is responsible for assisting the Management Team in the overall operation, cleanliness, maintenance, inventory, and cash control of the location. This role involves direct customer interaction, sales, and operational support.

Requirements

• High School diploma or GED preferred.
• Outstanding customer service skills.
• Reliable transportation and ability to arrive at the store on time.
• Positive attitude and promotes the company; is a team player.
• Basic computer skills.
• Well organized and manages time well.
• Good people interaction skills.
• Works as scheduled by the Store Manager.
• Schedule must be flexible to include availability for all shifts and all days of the week.
• Work week may exceed 40 hours per week during hard to staff times.

Responsibilities

• Provide Excellent Customer Service Skills in all interactions
• Ensure all Cash handling policies are followed explicitly.
• Restock all store items as directed by Store Manager or customer needs.
• Plus sell to every Customer, regardless of what they purchase.
• Perform all duties related to serving our customers.
• Provide training assistance to new CSR’s.
• Provide prompt, courteous customer service and resolve customer issues on shift.
• Submit a grocery order for assigned sections or categories to the Store Manager for approval.
• Front and face all product to create a visually attractive display for customers.
• Review, complete, and suggest changes to all build-to’s.
• Provide feedback for the fast food service area of the store.
• Complete reports assigned by the Store Manager.
• Accept applications to be considered for employment.
• Follow company procedures when working with vendors, including checking in orders and verifying quantities.
• Adhere to all company policies and procedures.
• Prepare and finalize shift close-out reports.
• Inspect store facilities/equipment for safety, cleanliness, and proper working order.
• Complete all price changes and promotional price changes.
• Document and report a safety incident or injury.
• Document and report a maintenance request.
• Participate in other related tasks or activities as determined by management.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED