Customer Service Representative - Onsite

S R International•Phoenix, AZ

1d•Onsite

About The Position

Serve as the first business contact for visitors and callers at the Housing Authority of Maricopa County (HAMC). Greet and assist people inquiring about or applying for HAMC programs and services, respond to customer and public inquiries, and direct people to the appropriate contact when needed. Manage the reception area and front-office operations, support effective communication with staff, and handle complex customer calls and questions. Prepare, review, and process specialized program paperwork and perform responsible, confidential office administration and support duties. Maintain strict confidentiality and exercise independent judgment within established guidelines and departmental policies. Additional training is provided as needed. Immediate availability is required; no interviews will be conducted.

Requirements

Heavy phone and customer service experience required.
High school diploma or GED required.
Immediate availability required.

Nice To Haves

Front-office experience preferred.

Responsibilities

Greet and assist incoming visitors and callers inquiring about or applying for HAMC programs and services.
Respond to inquiries and concerns from HAMC customers, the general public, and other agencies, or direct them to the appropriate contact.
Manage the front-office reception area, including controlling traffic flow, monitoring business access, maintaining security awareness, and keeping the area tidy.
Oversee front-office operations and facilitate effective communication with staff.
Answer complex customer calls and questions using strong problem-solving skills and broad knowledge.
Ensure calls are answered or routed professionally, courteously, and in a timely manner.
Prepare, review, and process specialized paperwork related to HAMC programs and services.
Perform responsible and confidential office administration and support duties.
Maintain confidentiality regarding client records, work-related issues, and organizational information.
Exercise independent judgment within established guidelines and departmental policies.