Medicare Inbound CSR

TEKsystems • Phoenix, AZ

5d • $21 - $21 • Onsite

About The Position

Customer service representative working in a call center environment Handling inbound calls and some follow up calls Answers calls and questions on prior authorization, general questions and some confidential information Great customer service with high level attention to detail. Entering information accurately Measured on Quality and Accuracy might range from 50-100 calls a day depending on complexity. Utilize multiple systems and programs to track information and update communication with customers

Requirements

• 1 year of call center within recent employment tenure of 1 year in jobs
• at least a year of high volume call center experience in last 2-3 years
• typing at least 30wpm
• computer knowledge and skills
• Call Center - Telephone Skills 75% minimum
• Systems and navigation: "Tell me about a time you had to use several computer systems during a customer call."
• Describe how you learned a new CRM or data entry system.
• How do you ensure accuracy while entering information in a fast-paced call center, using multiple systems?

Nice To Haves

• no jumpy resumes (client will not approve jumpy resumes)

Responsibilities

• Handling inbound calls and some follow up calls
• Answers calls and questions on prior authorization, general questions and some confidential information
• Entering information accurately
• Utilize multiple systems and programs to track information and update communication with customers

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed