CSR

Lajaunie's Pest Control • Thibodaux, LA

7d • Onsite

About The Position

We are seeking a Customer Service Representative to join the Lajaunie's Pest Control team. We are a people-first company that offers an environment where team members exercise integrity, stellar customer service, and excellence. As a Customer Service Representative, you will be the tip of the spear in delivering a stellar customer experience. You would confidently explain and guide the customer through our service process and help build trust and rapport. Our Customer Service Representatives do the right thing when no one is watching. We all possess a strong sense of work ethic and flexibility, keeping enthusiasm and humor intertwined with our work. We respect and depend on one another, always taking the initiative to go above and beyond the task at hand.

Requirements

• Energetic with a positive attitude
• Hardworking and highly organized
• Must LOVE people
• Strong communication skills and a pleasant phone voice
• Must have strong typing skills with high level of accuracy
• A minimum of at least 1 year of previous customer service or administrative experience.
• Ability to commute/relocate: Gray, LA 70301: Reliably commute or planning to relocate before starting work (Preferred)
• High school or equivalent (Required)
• Customer service: 1 year (Required)
• Administrative: 1 year (Required)
• office setting customer service: 1 year (Required)

Nice To Haves

• Relocation assistance

Responsibilities

• Manage a high volume of incoming calls, texts, and emails regarding customer service inquiries.
• Take any incoming billing question and accurately input payment methods.
• Responding to customer complaints with a friendly and helpful attitude.
• Handling customer request and inquiries in a friendly and positive manner.
• Accurately entering data and records with each inquiry.
• Scheduling and routing service appointments in an efficient manner.
• Taking detailed notes and applying them to our PestPac software after each customer interaction.
• Take any other incoming call regarding our services.
• Assisting the Administrative Coordinator with miscellaneous duties on an as needed basis.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Sick Leave
• Vacation/PTO
• Vision insurance
• Retirement plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED