Customer Service Represenative
About The Position
Backed by a fifth-generation family-owned company, Spicers is a leading distributor of commercial print and business papers, specialty products, graphic solutions, sign & display equipment and materials, and packaging and facility supplies and equipment. We’re based in Vaughan, Ontario, with 13 regional locations that include custom manufacturing facilities in Edmonton, Toronto and Winnipeg, as well as cash and carry locations, product showrooms and equipment demo sites. We are currently looking for a full-time Customer Service Representative located in Kitchener, Ottawa or Vaughan, reporting to the Customer Service Manager.
Requirements
- Post-secondary degree or diploma or the equivalent combination of education and experience
- Minimum two (2) years’ experience in sales and customer service
- Strong communication skills (both oral and written)
- Proficient in using MS Office
- Excellent attention to detail
- Excellent customer service skills
- Strong organization and time-management skills
- Punctual, dependable, and reliable
- Excellent teamwork and team building skills
- Self-directed and self-motivated
- Ability to manage multiple projects and priorities
Nice To Haves
- Industry knowledge and understanding of paper manufacturing, paper distribution, graphic products, printing processes, sign and display or industrial supplies and packaging considered an asset
- Fluency in both English and French is considered an asset
Responsibilities
- Receiving and processing customer telephone, fax, and email orders in a professional and courteous manner
- Inputting customer orders in the system to ensure timely printing of invoices in the warehouse and delivery of product
- Providing the highest level of service to customers including product information, suggestions of product substitutions or grouping product for pricing and advising customers on how to purchase more efficiently
- Delivery coordination
- Receiving customer feedback and escalating/resolving issues as required
- Sourcing alternative product if required
- Maintaining and sharing knowledge of the Company’s line of products
- Establishing and maintaining positive relationships with customers and Outside Sales team
- Monitoring of inventory
- Additional administrative duties as required
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
