Customer Service Representative (Part Time)
About The Position
Homes Alive Pets is seeking a Part-Time Customer Service Representative to join their team. This role is the first point of contact for customers, aiming to ensure a positive shopping experience. Responsibilities include operating cash registers, handling money, providing product information, and maintaining a clean and organized work environment. The ideal candidate will have excellent communication and people skills, a willingness to learn customer service, and a passion for pets. Homes Alive Pets emphasizes a knowledge-over-upselling approach, focusing on understanding customer and pet needs to empower confident decisions. Their mission is to add value to every life, including guests, employees, brand reps, vendors, and communities, both qualitatively and quantitatively.
Requirements
- A Positive and Hardworking Attitude.
- A willingness to go the extra mile to provide customers with the best possible shopping experience.
- Strong Communication Skills. Ability to clearly communicate with customers and other staff.
- Resilience. Ability to remain calm and navigate through high stress situations.
- Customer Service experience or a willingness to learn.
- Excellent time management & attention to detail.
- Excellent teamwork & collaborative abilities.
- Confident & articulate communication.
- Trustworthy & positive attitude.
- Understanding of pet nutrition & needs.
- Ability to lift 50lbs.
Nice To Haves
- A passion for pets.
Responsibilities
- Serve and learn the immediate needs of customers, offering honest and sincere advice, and welcoming them to the Homes Alive community.
- Operate cash registers and accurately handle cash.
- Maintain stock on the shelves, product detail communication for your specific section (e.g., price tags, sales signs), and clean and face products and shelves.
- Self-initiate service to co-workers and leaders to assist with any projects or tasks.
- Complete routine tasks specified in checklists and delegated by leaders, following proper system procedures for efficiency, effective communication, and accuracy of inventory.
- Take initiative in any possible opportunities to learn and develop skills or knowledge within Homes Alive.
Benefits
- Add value, discounts, and a fair balance of price and quality for our guests.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
