Customer Service Representative
About The Position
Golden Artist Colors is seeking a Customer Service Representative to join their team. This role is part of a mission-based, creative culture where doing well and doing good are intertwined. Golden Artist Colors is a world-class art materials manufacturer that bridges creative communities and inspires global change through the arts. They build world-class brands of professional artist paints and support the arts with partners who share their values and mission. The company is employee-owned and based in Central NY, with a mission to grow a sustainable company dedicated to creating and sharing imaginative and innovative tools of color, line, and texture. They prize the opportunity to support community engagement by employing dedicated individuals focused on safety, quality, and long-term service. Their portfolio includes GOLDEN Artist Acrylics, Williamsburg Artist Oils, QoR Artist Watercolors, PanPastel Artist Pastels and Sofft Tools, and Golden Paintworks.
Requirements
- AAS or AS Degree in Business Administration or Business Office Management
- 3-5 years of experience in a customer centric sales service environment
Responsibilities
- Ensure customers receive the best sales service possible through effective processing of orders, and communications and planning with other functional departments.
- Serve as the customers advocate in accordance with company values, constructs, and policies.
- Develop and maintain relationships with all customers as part of the corporate goal of customer intimacy.
Benefits
- Employee Stock Ownership Plan (ESOP)
- Medical, Dental, and Vision Insurance
- 401(k) with Employer match
- No-cost Life Insurance and Long-Term Disability Benefits
- Paid Holidays and Time Off
- Quarterly bonus for the purpose of distributing to employees a share of profits as additional remuneration over and above regular wages or salaries.
- Wellness Reimbursement Program
- Continuing Education Reimbursement
- Child Care Reimbursement
- Paid Community Service Hours
- Employee Discount on Product
- Employee assistance program
- Referral Bonus program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
