Customer Service Representative

ALL AMERICAN HOME SERVICE, LLC•Juneau, AK

12d•$22 - $25•Onsite

About The Position

We are a growing company and we want the best for our team and our customers. With generations of experience delivering the highest quality service available to thousands of customers, All American Home Service offers Plumbing, Heating, and Drain & Sewer services and is fully dedicated to maintaining its position as Juneau’s #1 rated service company. All American Home Service is a A+ rated by the BBB and delivers Service You Can Trust! The primary function of the Customer Service Representative is to convert inbound calls into booked service/maintenance calls while mentioning and potentially booking additional services. This position handles incoming calls from customers, while making some outbound calls. You will also utilize your customer service training to educate and establish rapport and assist customers in choosing services and products. We are looking for a friendly, organized, and reliable Customer Service Representative to join our team. This role is primarily responsible for handling inbound phone calls from customers who need service, support, or information. You’ll also make some outbound calls to follow up with customers, confirm appointments, or offer additional services. You’ll be the first point of contact for our customers, so a positive attitude, excellent communication skills, and attention to detail are key. While experience with customer service or phone work is helpful, we are happy to train the right candidate — no prior experience with CRM tools is required.

Requirements

Pass a background check and drug screening
Must be super comfortable on the phone
Must have strong communication skills, including a pleasant phone demeanor
Ability to work in a fast-paced environment where changes are common
Must be able to utilize office phone, cell phone, text, email, and internet at a high level of expertise
Must be motivated to work independently and multi-task

Nice To Haves

Experience with customer service or phone work is helpful
No prior experience with CRM tools is required

Responsibilities

Convert inbound calls into booked service/maintenance calls
Mention and potentially book additional services
Handle incoming calls from customers
Make outbound calls to follow up with customers, confirm appointments, or offer additional services
Educate and establish rapport with customers
Assist customers in choosing services and products
Listen and resolve customer inquiries while updating account information
Perform other duties as assigned by management