Experienced Customer Service Representative

AmeriVet • Philadelphia, PA

10d • Onsite

About The Position

Are you an experienced Client Service Representative with a passion for veterinary medicine and a drive to grow professionally? Our dynamic and dedicated team is looking for someone like you! At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.

Requirements

• Solid background in vet med is required.
• Must be able to work 50% of Saturdays.
• Shifts start as early as 7:00 AM, so reliability and punctuality are essential.
• Team members work 3 days a week for ultimate work to life balance.
• Previous experience managing high call volumes is a plus.
• Candidate who excels in this role and has the ambition to grow into a CSR Lead position.

Nice To Haves

• Call Center Experience

Responsibilities

• Be the welcoming face and voice for our clients, ensuring an excellent experience with every interaction.
• Handle scheduling, client inquiries, and manage calls effectively while maintaining a positive demeanor.
• Handle multiple level platforms for medication refills and appointment requests.
• Collaborate with our medical and technical staff to support seamless communication and care.

Benefits

• Competitive compensation and benefits.
• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed