Customer Service Representative

Performance Food Group • Pittsburgh, PA

6d • Onsite

About The Position

Responsible for assisting all customers with order entries and inquiries regarding the company. In addition, responsible for keeping all customers satisfied and happy with the company as their distributor and to accommodate them as best possible. Solves customer problems of a more complex nature and deal with a variety of concrete variables in situations where standardization exists. Answers questions and solves customer service / sales issues based on extensive customer service / sales and company specific knowledge. May train new customer service representatives. Communicates and interacts with customers, vendors and co-workers professionally ensuring questions are answered accurately and in a timely manner. Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company.

Requirements

• High School Diploma/GED or Equivalent Experience
• 1 - 2 Years of Customer service, call center and / or related area.

Nice To Haves

• 2 - 4 Years of Customer service, call center and / or related area within foodservice industry.

Responsibilities

• Assisting all customers with order entries and inquiries regarding the company.
• Keeping all customers satisfied and happy with the company as their distributor and to accommodate them as best possible.
• Solving customer problems of a more complex nature and deal with a variety of concrete variables in situations where standardization exists.
• Answering questions and solving customer service / sales issues based on extensive customer service / sales and company specific knowledge.
• Training new customer service representatives.
• Communicating and interacting with customers, vendors and co-workers professionally ensuring questions are answered accurately and in a timely manner.
• Functioning as a team member within the department and organization, as required, and perform any duty assigned to best serve the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees