Customer Service Representative (Public Service Representative 3)

State of Oregon • Salem, OR

4d • $3,515 - $4,738 • Onsite

About The Position

The Oregon Health Authority (OHA), Public Health Division (PHD), Health Licensing Office (HLO) is recruiting for a Customer Service Representative (Public Service Representative 3). This position plays a vital role in supporting the HLO Licensing Manager by overseeing authorization and renewal processes for the Board of Cosmetology. The successful candidate will review license applications for completeness and accuracy, ensuring all required documentation is submitted and applicants meet established qualifications. By assisting both current and prospective licensees, this role helps the Health Licensing Office provide high‑quality customer service while maintaining compliance with state and federal requirements.

Requirements

• Two years of experience in customer service.
• One year of which must have included explanation of rules, regulations, and policies and responsibility for dealing with unique or unusual situations.

Nice To Haves

• Experience creating and maintaining a respectful, inclusive, and welcoming work environment that values diversity among team members and the individuals we serve.
• Ability to communicate clearly and professionally, both verbally and in writing, when preparing correspondence, explaining policies and procedures, and assisting applicants and customers.
• Ability to effectively multi-task, prioritize competing responsibilities, and maintain accuracy in a fast-paced, high-volume work environment.
• Possess excellent computer and data entry skills with the ability to accurately enter, update, organize, and maintain computerized records and filing systems.
• Ability to review applications and supporting documentation to determine eligibility by verifying completeness, accuracy, and compliance with applicable laws, rules, policies, and procedures.
• Strong organizational skills with the ability to establish and maintain electronic and physical filing systems while ensuring confidentiality and accuracy of records.
• Demonstrated commitment to providing exceptional customer service by answering telephone inquiries, greeting customers, responding to questions, directing individuals to appropriate resources, and taking messages as needed.
• Ability to interpret, explain, and apply laws, rules, policies, and procedures while exercising sound judgment, attention to detail, and professionalism in all interactions.

Responsibilities

• Review license applications for completeness and accuracy.
• Ensure all required documentation is submitted.
• Verify that applicants meet established qualifications.
• Assist current and prospective licensees.
• Provide high-quality customer service.
• Maintain compliance with state and federal requirements.
• Create and maintain a respectful, inclusive, and welcoming work environment that values diversity among team members and the individuals we serve.
• Communicate clearly and professionally, both verbally and in writing, when preparing correspondence, explaining policies and procedures, and assisting applicants and customers.
• Effectively multi-task, prioritize competing responsibilities, and maintain accuracy in a fast-paced, high-volume work environment.
• Accurately enter, update, organize, and maintain computerized records and filing systems.
• Review applications and supporting documentation to determine eligibility by verifying completeness, accuracy, and compliance with applicable laws, rules, policies, and procedures.
• Establish and maintain electronic and physical filing systems while ensuring confidentiality and accuracy of records.
• Answer telephone inquiries, greet customers, respond to questions, direct individuals to appropriate resources, and take messages as needed.
• Interpret, explain, and apply laws, rules, policies, and procedures while exercising sound judgment, attention to detail, and professionalism in all interactions.

Benefits

• Excellent, low-cost medical, vision, and dental coverage for you and your family.
• Optional benefits like life insurance, disability coverage, deferred compensation, and FSA options for health and childcare.
• Generous paid time off: 11 holidays, 3 personal days, monthly sick leave, and vacation accrual starting at 8 hours/month.
• Potential eligibility for the Public Service Loan Forgiveness Program.
• Retirement security through Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP).
• Training and development opportunities to grow your career with the State of Oregon.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed