Customer Service Representative - 3 months contract

Les YMCA du Québec • Westmount, QC

4d • Onsite

About The Position

The YMCA Residence promotes inclusion and social cohesion for some of the most vulnerable members of society by welcoming and providing accommodation to refugees and asylum seekers. Inspired by the challenge of customer service and skilled at identifying clients’ needs through active listening, the selected candidate will be responsible for optimizing the customer experience of every resident. We are looking for proactive individuals who embody the YMCA spirit: friendly, dynamic, and passionate.

Requirements

• Experience in customer service.
• Available to work up to 35 hours per week on day, evening, and night shifts.
• Excellent verbal and written French skills.
• Intermediate English proficiency, as the employee will communicate regularly in English, both verbally and in writing.
• Able to work a flexible and variable schedule.
• Demonstrate strong attention to detail and a high level of accuracy.
• Have no criminal record or legal impediment related to the position.

Nice To Haves

• Able to communicate in Spanish (an asset).

Responsibilities

• Welcome residents and visitors to the center, provide information, and direct them as needed.
• Listen to clients to identify their needs and interests and guide them in their choices.
• Process the registration of new arrivals.
• Deliver high-quality customer service in accordance with SAM standards and YMCA Quebec policies.
• Answer telephone calls and route them appropriately.
• Take initiative in responding to unexpected situations and the center’s daily needs.
• Adhere to YMCA policies and procedures regarding the protection of children and vulnerable persons.
• Understand and embrace the value of philanthropy within the role and the Association, and participate in fundraising activities and events.

Benefits

• Flexible scheduling to support work-life-study balance
• Access to an Employee and Family Assistance Program (EFAP)
• Free membership to our fitness facilities and employee discounts on various programs and services

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed