Customer Service Representative

Advance Financial•Kingsport, TN

13d•Onsite

About The Position

Our Customer Service Representatives assist customers online, in person, and over the phone, while providing world-class customer service throughout the great state of Tennessee. To succeed in this role you will need to be a positive, motivated employee. Our stores are open 365 days a year, so employees must be available for a variety of shifts including weekends and holidays!

Requirements

High School Graduate or equivalent
Phone Customer Service experience preferred
Dedication to helping others
Experience in service-related field (cash handling experience preferred)
Must be willing to work in an environment where performance will be measured and judged
Must have reliable transportation
Understand the demands of working in a retail environment
Excellent sales skills focused on growing the company
Must be observant and have great judgment
Stay coachable – this is one of the keys to growing with our company
Computer proficiency required

Responsibilities

Welcome customers and work to provide the best customer experience possible
Help customers with loans, check cashing, wire transfers, money orders, and bill payments
Work with team leads to meet and exceed monthly goals
Accurately assist customers with loan applications to completion
Answer any and all customer questions
Use company best practices to provide consistent and amazing customer service
Work with money – being able to reconcile a cash drawer accurately is a must!
Listen and be able to build relationships with your customers and teammates
Participates in ongoing learning and development