Customer Service Representative |Part-Time|

Heritage Health•Coeur d'Alene, ID

4d•Onsite

About The Position

Heritage Health is seeking a part-time Customer Service Representative (CSR) to join our Street Medicine & Community Outreach (SMCO) team. This role is essential in providing compassionate, high-quality service to some of our most vulnerable community members. The CSR serves as the first point of contact for patients, ensuring a warm welcome, accurate check-in/out processes, and seamless support across medical and behavioral health services.

Requirements

Minimum two (2) years of office experience; healthcare setting preferred
Ability to work compassionately with vulnerable and high-risk populations
Proficiency in Microsoft Office and standard office equipment
Strong verbal and written communication skills
Must pass an enhanced background check through the Idaho Department of Health & Welfare

Nice To Haves

Working knowledge of Medicaid/insurance billing processes and patient eligibility is a plus

Responsibilities

Greet and check in patients; verify demographics and insurance at each visit
Answer incoming calls, take accurate messages, and route communications
Schedule new and follow-up appointments using the electronic practice management system
Conduct end-of-day prep: verify schedules, make reminder calls, and assess client needs
Verify Medicaid and other coverage; refer uninsured patients for outreach assistance
Collect co-pays and maintain accurate payment records, including daily reconciliations
Maintain and audit client charts, sliding fee documentation, and vouchers
Coordinate with clinical staff to support client care and track no-shows
Monitor and maintain multiple provider schedules
Perform general office duties (scanning, faxing, copying, handling mail)
Maintain a clean and welcoming waiting area
Provide documentation and reporting support for outreach and donation programs
Assist the Clinic Director and other team members as needed
Maintain regular and predictable attendance