Customer Service Representative (Part-Time)

Graybar • Somerville, MA

3d • Onsite

About The Position

As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner.

Requirements

• Strong communication skills
• Ability to handle a variety of customer situations with enthusiasm and tact
• High School education

Nice To Haves

• Some retail or counter sales experience preferred
• 2 year or 4 year degree preferred

Responsibilities

• Ensure every customer experience is top notch in quality
• Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on all customer issues
• Take an active role in selling Graybar goods and services on inbound calls
• Provide support on product selection and application
• Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims

Benefits

• Employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world.
• We want each of our employees to know that they matter and to feel a sense of belonging, ownership and inclusion at Graybar.
• We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn and make a difference, both as individuals and as part of the team.
• Whether you are just starting your career or have years of experience, you will be proud to work for a thriving company with a solid foundation.
• Come see why Graybar is continually ranked as a top employer across the country.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED