Customer Service Japanese

Triplenet Technologies • Bellevue, WA

7d • Onsite

About The Position

This position maintains Internet Service customer relationships. The role involves processing renewals, cancellations, and plan changes for Internet services. Additionally, the representative will operate in-house seminars, enter new customer information into the system, organize data on the sales file server, contact customers about service renewals, and maintain/update Internet subscription forms. Other duties may be assigned as needed.

Requirements

• Associate's degree (A.A.) or equivalent from two year college or technical school; one to two years related experience and/or training; or equivalent combination of education and experience.
• Proficiency in Outlook, Word and Excel.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of the organization.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Business level Japanese.

Responsibilities

• Processes Internet services renewals and cancellations.
• Processes Internet service plan changes.
• Operates in-house seminars.
• Enters new customer information into the system.
• Organizes data on the sales file server.
• Contacts customers about the renewal of services.
• Maintains and updates the Internet subscription forms.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree