Customer Service Representative
About The Position
As a Customer Support Representative at John Deere’s Intelligent Solutions Group (ISG) located in Urbandale, IA, you will provide front-line technical support/information/solutions to John Deere dealers and customers on ISG product related inquiries, issues, and concerns to optimize customer satisfaction and retention. In addition, you will: Support bilingual English-Spanish language needs for the service center business operations Provide support via multiple channels (telephone, email, and chat) Effectively document each interaction within the Case & Contact Management System Create and maintain support tools/solutions available online
Requirements
- Bi-lingual in Spanish and English proficient in both verbal and written
- Ability to work an eight hour shift (hours 5:00 am to 5:00 pm) and occasional holidays to support the business
- Six months or more experience with customer service / support experience
- Skills in interpersonal communications, negotiation, and conflict resolution
- High comfort level and experience with consumer software applications
- Comfortable working in a call center environment seated for long periods of time
- Must be 18 years of age or older to apply
Nice To Haves
- Agriculture operations experience, including precision farming experience
- Work experience in agriculture or technology dealer channels
- Strong computer and troubleshooting skills
Responsibilities
- Provide front-line technical support/information/solutions to John Deere dealers and customers on ISG product related inquiries, issues, and concerns to optimize customer satisfaction and retention.
- Support bilingual English-Spanish language needs for the service center business operations
- Provide support via multiple channels (telephone, email, and chat)
- Effectively document each interaction within the Case & Contact Management System
- Create and maintain support tools/solutions available online
Benefits
- Flexible work arrangements
- Highly competitive base pay
- Savings & Retirement benefits (401K and Defined Contribution)
- Healthcare benefits with a generous company contribution in the Health Savings Account
- Adoption assistance
- Employee Assistance Programs
- Tuition assistance
- Fitness subsidies and on-site gyms at specific Deere locations
- Charitable contribution match
- Employee Purchase Plan & numerous discount programs for personal use
- Vacation and Holiday Pay
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
