Customer Service Representative 1 or 2

Georgia Department of Public Health • White County -Cleveland, GA

3d • Onsite

About The Position

White County Health Office is seeking a Customer Service Representative 1 or 2 at the Georgia Department of Public Health, District 2. The role supports the department’s mission to protect lives and promote health by providing information and services to patients, the public, and internal and external customers. The position works under direct supervision at level 1 or general supervision at level 2. A level 2 representative may also resolve complicated customer-service issues and research governing policies, procedures, or laws to respond to clients or visitors.

Duties include checking patients in for designated clinics, collecting and updating patient information and documents, scanning records, scheduling appointments, checking Medicaid eligibility and immunization records, printing records and forms, monitoring the waiting area, directing clients to appropriate services, handling telephone communications and returning calls, and interpreting and translating health-care information for clients with limited English proficiency.

The position is located at White County Health, 1331 Helen Hwy, Cleveland, Georgia. The listed hours are Monday, Wednesday, and Thursday 8–5; Tuesday 8–7; and Friday 8–12. The posting describes a 40-hour work week, Monday through Friday.

Requirements

• Customer Service Representative 1: High school diploma or GED and one year of experience communicating information in a customer-service setting.
• Customer Service Representative 2: High school diploma or GED and two years of experience communicating information in a customer-service setting, or one year of experience at the lower-level Customer Service Representative 1 position or equivalent.

Nice To Haves

• Ability to read, speak, and write Spanish.

Responsibilities

• Communicate with the general public and internal and external customers to provide information and services that meet customer expectations.
• For level 2, resolve complicated customer-service issues and research applicable policies, procedures, or laws to respond to clients or visitors.
• Check in patients for General Intake, CHC, TRV, and STD clinics.
• Collect patients’ current address, phone number, insurance card, identification, and other necessary documents, and update client records in VHN.
• Scan records into the appropriate VHN file.
• Schedule appointments.
• Check Medicaid eligibility and GRITS immunization records and backload information as needed.
• Print GRITS records for nurses to review and print VIS Flyer forms from VHN for patients.
• Monitor the patient waiting area and direct clients to the appropriate clinics within the health department.
• Assist clients with information about services outside the health department as best as possible.
• Receive, screen, and direct telephone communications; check voicemail and return calls periodically throughout the day.
• Interpret and translate health-care information for clients with limited English proficiency, conveying information regarding health-care programs, guidelines, services, support systems, and problems with little or no deviation from verbatim.

Benefits

• 13 paid holidays per year.
• Three weeks of annual leave per year.
• Three weeks of sick leave per year.
• Defined benefit retirement plan.
• 401(k) plan with matching employer contribution.
• Flexible benefits, including employee, spouse, and child life insurance, AD&D, dental, vision, legal, long-term care, short- and long-term disability, and specified illness options.
• Medical and childcare spending accounts may be established.
• Deferred compensation plan (457).
• Up to 30 minutes per workday for wellness activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED