Customer Service Representative

City of Racine•Racine, WI

11d•Onsite

About The Position

The Racine Police Department is a community Oriented policing agency that is looking for a customer service representative. This role would be suitable for an individual who has experience in customer service, preferably in a law enforcement environment. This position would be responsible for, but not limited to; assisting the public with requests for reports, citation payments, and warrant payments. Additional responsibilities includes; data entry of reports, arrests, and citations.

Requirements

High school diploma or its equivalent.
Prior customer service experience.
Must be a citizen of the United States.
Prior training or experience in data entry.
Ability to work in a fast-paced environment.
Ability to perform functions independently and to make decisions in accordance with established regulations, procedures, and/or policies.
Ability to organize a variety of complex material and to complete them in an accurate and timely fashion.
Ability to work independently within an office environment and take responsibility with little or no direction.
Ability to perform repetitive clerical work requiring attention to detail and accuracy.
Ability to follow both written and oral instructions.
Ability to maintain strict confidentiality.
Ability to work with and get along well with others.
Test required – Data Entry Vendor 1 – 6200 KPH/95% accuracy.

Nice To Haves

Post high school education.
Customer service experience in a law enforcement agency.

Responsibilities

Review reports, letters, forms, and other information that may be sensitive and/or graphic in nature (i.e. homicides, sexual assaults, automobile accidents, etc.) through data entry.
Scan documents, make copies, data entry in various computer systems, retrieve information from various computer systems, ability to use the Wisconsin Crime Information Bureau and the T.I.M.E. system, file documents, answer telephones, respond to mail requests, and prepare and distribute information according to departmental policy.
Fulfill customers’ requests in an accurate and timely fashion.
Assist customers at the public service counter. This includes, but is not limited to, taking payments for various types of citations and/or warrants, printing out accident and/or incident reports, handling money, answering phone calls, and assisting other agencies and companies with requests.
Proficient at interacting with all types of customers in an appropriate and professional manner, at all times.
Maintain a consistent attendance record.
Perform other duties as assigned.