Customer Service Representative - Spot Buys

BLACKHAWK INDUSTRIAL OPERATING CO • Peoria, IL

19d • $25 - $33 • Onsite

About The Position

BlackHawk Industrial provides high-quality industrial products and equipment, manufacturing services, and innovative engineered supply solutions. We value local customer relationships and foster a fun work environment where employees exceed expectations. We aim to be the #1 choice for industrial manufacturers seeking technical service and production savings, embodying the principle of being 'BIG ENOUGH TO SERVE, and SMALL ENOUGH TO CARE.'

Requirements

• Excellent written and verbal communications skills utilizing phone, email and instant message.
• Excellent critical thinking skills to analyze and solve problems.
• Diligent and detail oriented.
• Ability to manage multiple tasks, shift gears to react to urgent scenarios and meet daily deadlines.
• Proficient in and comfortable with basic computer operation. Ability to learn new software programs as a user.
• Ability to learn and apply experience with vending platforms (CribMaster, Autocrib, etc.).
• Experience in industrial field, B2B sales and/or customer service.
• High school diploma or equivalent required.
• Experience with Microsoft office suite required.

Nice To Haves

• Minimum of 1 year's previous experience in customer service or inside sales preferred.
• Experience in cutting tools, abrasives and MRO areas preferred.

Responsibilities

• Personally exhibit, recruit, and coach associates consistent with Core Behaviors.
• Promote a culture of safety.
• Respond appropriately and promptly to all customer and Account Manager incoming communications.
• Analyze and assess customer needs completely, accurately, and with efficiency.
• Work with suppliers and Account Managers to identify, source, and price appropriate product solutions and provide quotes for product solutions per OS ticket and other BHID response time guidelines.
• Process customer orders, Return Material Authorizations, and Guaranteed Test Orders, and purchase materials to fill customer orders.
• Review and maintain P21 portals daily for potential late orders, Return Material Authorizations, items not on a PO, and unapproved orders.
• Identify and resolve root cause issues by working and communicating with responsible cross-functional teams to minimize repetition of the original issue.
• Develop a detailed working knowledge of Blackhawk policies, procedures, and practices.
• Maintain a deep understanding of BHID systems (including P21, OS ticket, CribMaster, Autocrib, etc.), suppliers’ systems/websites, and usage of those systems.
• Perform all work in accordance with the company prescribed ISO processes and procedures utilizing appropriate company systems.
• Perform other duties as assigned.
• Perform work in accordance with ISO processes and procedures.

Benefits

• Health Insurance BCBS of OK HDHP
• HSA with Employer match (must meet criteria)
• Dental and Vision Insurance
• 401K Plan and Company Match
• FSA (Full FSA, Limited FSA, and Dependent FSA)
• Company paid Long Term and Short-Term Disability
• Company paid basic Life Insurance and AD&D/
• Supplemental life and AD&D/Dependent life
• Ancillary Critical Illness Insurance (Wellness Rider Included)
• Ancillary Accident Insurance (Wellness Rider Included)
• Ancillary Hospital Indemnity
• Employee Assistance Program (EAP) – Includes concierge services and travel assistance.
• Paid Time Off
• Holiday Paid Time Off
• Gym Reimbursement
• Quarterly Wellness challenge with a chance to will money or prizes
• Tuition Reimbursement – after 1 year of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED