Customer Service Representative

Jobber•Edmonton, AB

2d•Onsite

About The Position

Jobber is seeking a Customer Service Representative to join their Customer Success department. The company's mission is to help small businesses, such as plumbers, painters, and landscapers, succeed by providing technology solutions for quoting, scheduling, invoicing, and payments. Jobber aims to transform how services are delivered through technology, enabling businesses to operate with flexibility and professionalism. The company culture emphasizes transparency, inclusivity, collaboration, and innovation, recognized by various accolades. Jobber has a history of growth since its inception in 2011 and continues to expand its impact in the service industry.

Requirements

1 year of contact centre experience, preferred.
Agile and adaptable to solve problems quickly.
Empathetic to our customers' journeys.
Clear and effective in interactions with our customers over the phone.
Able to craft professional and empathetic responses to customer inquiries via email and chat.
Curious. Asking questions and probing is essential in this role.
Incredibly reliable for our customers and the rest of the success team.
Resilient in the face of adversity.
Confident with technology.
Able to touch type to help you get through high-volume chats.
Very comfortable navigating cloud-based software.

Responsibilities

Respond to inquiries that encompass the entire Jobber ecosystem from new and existing customers through live chat, phone, or email.
Troubleshoot issues or problem solve questions that customers may have about a feature, bug, or work flow.
Maintain high channel productivity across our different mediums.
Be a liaison for customer feedback to product and technical teams.
Build a knowledge base of FAQ’s and document all feedback and recommendations from our customers, ensuring the integrity of that data to help shape future decisions.