Customer Service Representative - Entry Level

The GEM USA • Richmond, VA

19h • $38,000 - $48,000 • Onsite

About The Position

We are hiring a motivated and dependable individual to join our team as an Entry-Level Customer Service Representative. This role focuses on face-to-face community engagement to support nonprofit organizations and their fundraising campaigns. No prior experience is required—this is a fully entry-level opportunity with paid training, hands-on coaching, and ongoing professional development in customer service, communication, and fundraising.

Requirements

• Strong verbal communication and interpersonal skills
• Comfortable speaking with people in face-to-face settings
• Reliable, punctual, and team-oriented mindset
• Willingness to learn, grow, and receive coaching
• Must be 18 years or older and legally authorized to work in the United States

Nice To Haves

• Experience in customer service, retail, hospitality, sales, or public interaction roles

Responsibilities

• Engage in face-to-face customer service and community outreach
• Represent nonprofit organizations and clearly communicate their mission and impact
• Educate community members about active fundraising campaigns
• Answer questions in a professional, respectful, and approachable manner
• Encourage voluntary contributions to support nonprofit initiatives
• Maintain a positive, professional presence during all interactions
• Participate in team meetings, training sessions, and skill development workshops
• Accurately document outreach activity and follow organizational guidelines

Benefits

• Competitive base pay + performance-based bonuses
• Paid, structured training program
• Full-time schedule
• Clear opportunities for advancement based on performance (not tenure)
• Ongoing training and professional skill development in communications and fundraising

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed