Customer Service Rep(02957) - 120 E Vandalia St

Domino's Franchise • Edwardsville, IL

2d • Onsite

About The Position

Domino's Pizza in Edwardsville, United States, is seeking a friendly and efficient Customer Service Representative. The role serves as the first point of contact for customers and focuses on delivering satisfying service and support. Duties include answering calls and accurately taking orders, preparing pizzas, processing payments, maintaining a clean and organized work environment, and assisting with store operations. The representative collaborates with team members during busy periods and follows food safety and hygiene regulations. The position requires standing for extended periods and lifting items weighing up to 25 lbs. Flexibility to work weekends and holidays is required.

Requirements

• Strong customer service skills and a friendly, professional demeanor.
• Excellent phone communication abilities.
• Basic computer proficiency for order processing.
• Ability to handle cash transactions accurately.
• Willingness to learn and perform food preparation tasks, specifically pizza making.
• Strong multitasking skills and ability to work in a fast-paced environment.
• Keen attention to detail in order taking and food preparation.
• Team player mentality and positive attitude.
• Flexibility to work weekends and holidays as required.
• Physical ability to stand for extended periods and lift up to 25 lbs.

Nice To Haves

• High school diploma or equivalent (preferred).
• Previous customer service experience (preferred but not required).

Responsibilities

• Answer incoming phone calls and take customer orders accurately and efficiently.
• Provide customer service, address inquiries, and resolve issues promptly.
• Prepare and make pizzas according to company standards and customer specifications.
• Process cash and credit card transactions accurately.
• Maintain a clean and organized work environment.
• Assist with store operations, including cleaning and restocking supplies.
• Collaborate with team members to support smooth operations during busy periods.
• Adhere to food safety and hygiene regulations.
• Lift and move items weighing up to 25 lbs. as needed.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED