Customer Service Representative
About The Position
The Service Department seeks a Customer Service Representative to join our team in Weiser, ID. This role involves fostering a positive attitude and image for Champion to retailers and homebuyers, acting as an asset by finding ways to say "yes" rather than "no." The representative will answer incoming phone calls and e-mail inquiries promptly, thoroughly, courteously, and accurately. They will interface between homeowners, retailers, and Champion to resolve warranty issues, write accurate service orders and parts orders for contractors and technicians, and take ownership of assigned duties, working effectively without close supervision. The role requires comfort with multitasking, a strong work ethic, and the ability to manage warranty work using proprietary software. Additionally, the representative will assist in maintaining a database of homeowners and open work orders and cross-train to be a parts coordinator.
Requirements
- Ability to work in a team environment
- Excellent communication skills
- Calm and patient demeanor when working with retailers and homeowners
- Strong attention to detail
- Computer skills including experience with Word and Excel
- Valid driver's license and clean driving record
- High School diploma or equivalent experience
Responsibilities
- Foster a positive attitude and image for Champion to retailers and homebuyers.
- Be an asset to our retailers and homeowners, find ways to say "yes" rather than "No"
- Answer incoming phone calls and e-mail inquiries promptly, thoroughly, courteously, and accurately.
- Interfaces between homeowners, retailers, and Champion to resolve warranty issues.
- Write accurate service orders and parts orders for contractors and technicians to complete warranty work
- Takes ownership of specific individual duties as assigned by supervisors.
- Able to work without close supervision.
- Comfortable multitasking.
- Strong work ethic.
- Manages warranty work using proprietary software.
- Assists in maintaining a database of homeowners and open work orders
- Cross-train to be a parts coordinator
Benefits
- 401k plan with company match
- paid vacation
- paid holidays
- medical
- Rx
- Dental, vision, and life insurance.
- wellness programs
- sick time
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
