Customer Service Representative

Peoples State Bank•Wausau, WI

13d•Onsite

About The Position

As a full-time Customer Service Representative at the Wausau branch, you will help customers with everyday banking needs and keep things running smoothly at the front line. Your role is to make customer visits easy, accurate, and welcoming. You will be greeting customers and assisting with routine teller transactions and account requests, handling cash with strong attention to detail and balancing work accurately, spotting opportunities to connect customers with the right products/services, and using bank systems to complete work efficiently while juggling multiple requests. The typical shift involves setting up for the day, engaging in customer conversations, handling quick questions, and managing lobby traffic and phone calls. You will need to stay focused, keep your work tidy, and collaborate with teammates during busy periods. Workdays generally fall between 7:45 AM–5:15 PM, with rotating Saturdays from 8:45 AM–12:15 PM. The day concludes with ensuring everything is in order for the next business day.

Requirements

High school diploma or equivalent
Solid computer skills and clear, friendly communication
Ability to stay organized in a fast-paced setting

Nice To Haves

Customer service, cash handling and/or sales experience

Responsibilities

Greeting customers and assisting with routine teller transactions and account requests
Handling cash with strong attention to detail and balancing work accurately
Spotting opportunities to connect customers with the right products/services
Using bank systems to complete work efficiently while juggling multiple requests