German Speaking Customer Service Representative
About The Position
As a member of our seasonal Customer Service team, you’ll be at the heart of the action, helping us support our fans in both German and English. Every day, our award-winning Consumer & Shopper Engagement (CSE) team springs into action, working to support our consumers and fulfil our Play Promise. This permanent role is for our new North American contact center based in Tempe, AZ. Successful candidates will be supplied with equipment for hybrid working. Training will be held in person in our brand-new building in The Beam on Farmer in Tempe. This classroom-based training will take 5 weeks. As a Customer Service Representative, you'll be responding to LEGO fans from all corners of the world using your German and English language skills. We offer a starting salary of $46,450 per annum plus fantastic benefits including a performance based/discretionary bonus. Full in-person training will be given with an up to 5-week induction followed by on-the job support. We also offer ‘Best of Both’ – our hybrid-work approach that gives our Customer Service Representatives the flexibility to work from home two days per week and from the office for a minimum of three each week, after training. Our team tackles millions of queries each year, covering everything from building tips to troubleshooting and hunting down those elusive rare parts. Together, we’re crafting new ways to connect with fans all around the globe to make the LEGO experience unforgettable!
Requirements
- Fluency in English and German.
- Solid IT skills.
Nice To Haves
- Creativity
- Problem-solving skills
- Helping others
- Building connections
Responsibilities
- Respond to consumers in both English and German - spoken and written.
- Engage with consumers via phone and email. Handling a range of topics from order status and account issues to digital experiences and product quality queries.
- Build strong and lasting relationships with consumers in a fun and engaging manner.
- Assess and solve brick-based problems using our various tools and programs, requiring solid IT skills to support consumer requests.
- Adapt to a variety of shifts to ensure we provide an exceptional service.
Benefits
- Performance based/discretionary bonus
- Family Care Leave
- Life and disability insurance
- Access to the Headspace App
- Wellbeing initiatives and programs
- Colleague Discount
- Bonus scheme
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
