German-Speaking Customer Service Agent (Live Chat)

The Global Talent Co.

23h • Remote

About The Position

We are building a bench of German-Speaking Customer Service Agents to support the brand's DACH customers during peak periods. This is a flexible, on-demand arrangement built around the brand's busiest moments. Agents are guaranteed a baseline of 40–60 hours per month, scheduled as needed around campaign activity. The brand runs a campaign every month, so there's regular, predictable work — plus bigger seasonal peaks like Black Week and the pre-Christmas period, where demand (and hours) increase further. Agents who are open to picking up additional hours during these spikes will have the opportunity to do so. This is a live chat-only role. You will be the face of the brand in writing, so strong written German is just as important as your customer service instincts. You'll be handling customer enquiries, resolving complaints, and making sure every interaction reflects the brand's standards. Because the work is concentrated around campaign bursts (typically 1–2 weeks at a time), we're looking for agents who are genuinely available and responsive during these windows, even if the exact days and hours have some flexibility. If you take pride in clear communication, stay calm when things get busy, and know your way around an ecommerce environment — we'd love to hear from you.

Requirements

• Native or near-native German speaker — this is a firm requirement; all customer communication is in German
• Excellent written German — clear, warm, and professional; this will be assessed during the interview process
• Prior experience in an ecommerce environment — you understand how online retail works and what customers expect
• Some background in customer-facing communication, whether via chat, email, or phone
• Calm under pressure and comfortable handling complaints or difficult interactions with professionalism
• Genuinely available for on-demand scheduling — comfortable with a flexible, campaign-driven workload rather than fixed weekly hours
• Able to commit to a baseline of 40–60 hours per month, with openness to additional hours during peak periods
• Reliable and self-motivated — you manage your own schedule and follow through on your commitments
• Comfortable working remotely and independently within a structured team environment

Responsibilities

• Handling customer enquiries and complaints via live chat — professionally, promptly, and in German
• Flexing your availability up during campaign peaks, including monthly campaigns and seasonal peaks like Black Week and pre-Christmas
• Resolving issues with empathy and efficiency, ensuring customers feel heard and helped
• Representing the brand's voice accurately across every interaction
• Identifying recurring issues or patterns and flagging them to the wider team
• Keeping records accurate and up to date
• Collaborating with internal teams where needed to resolve customer issues end-to-end

Benefits

• Competitive hourly rate (discussed during the interview process)
• Fully remote position — work from anywhere
• Guaranteed baseline of 40–60 hours per month, with the opportunity to pick up more during peak periods
• Flexible scheduling within each campaign window
• Paid annual leave
• Exposure to a fast-moving, high-growth consumer brand
• Access to The Global Talent Co.'s wider professional community of 25,000+ global professionals

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed