Customer Service Representative

Perricone Juices•Vero Beach, FL

20d•Onsite

About The Position

Perricone Juices has joined forces with the renowned Natalie’s Orchid Island Juice Company, uniting two industry leaders in the premium citrus juice market. This strategic acquisition combines Perricone’s expertise in craft citrus juices with Natalie’s reputation for high-quality, fresh-squeezed products - creating a dynamic company poised for significant growth, innovation, and expanded market reach. As part of this exciting growth, Perricone Juices & Natalie's Orchid is seeking a Customer Service Representative to support and elevate our customer service operations at our Vero Beach, Florida office. This role is essential in overseeing day-to-day customer interactions, guiding the Customer Service team, and ensuring a seamless order-to-delivery experience across wholesale, retail, and distribution channels. This position offers long-term stability and a competitive benefits package, including health, vision, dental, life insurance, and a 401(k) plan.

Requirements

High school diploma or equivalent required.
2 years of experience in data entry and customer service.
Proficient in Microsoft Office (Outlook, Excel, Word, Teams).
Excellent verbal and written communication skills.
Strong accuracy and attention to detail, with solid analytical and problem-solving skills.
Works well with a team and with other departments under time pressure.

Nice To Haves

Experience with NetSuite or another ERP system preferred.
Bilingual (English/Spanish or English/Haitian Creole) a plus.

Responsibilities

Enter customer orders into NetSuite accurately and on time.
Know each customer's order details, including order day, ship day, truck route, and specialty items.
Notify customers when their order has been received and entered, and send an order confirmation once the order is complete.
Complete daily audits to make sure each customer PO matches the order in the system, and correct any errors.
Help customers with order questions, including order changes, added items, delivery dates, and product questions.
Work with Transportation and Shipping to answer questions about ship days, delivery days, and which truck an order is on.
Answer the main company phone line, direct calls to the right department, and answer consumer questions about Natalie's products.
Help internal team members with questions about customer orders, POs, and transportation.
Respond to customer and consumer inquiries within [8–24] hours, and follow up until every question is answered.
Communicate clearly, accurately, and professionally with customers, consumers, and team members.
May help train new Customer Service team members on order entry and customer procedures.